Hi, thank you for the feedback. First off, I'd like to apologize for the inconvenient experience you've had with support this past week. We have just hired extra hands, but that doesn't excuse inefficiencies. Our users are about to triple since launch in a few days, and we're striving to ensure platform stability and the accomodation of requests made by users. If you can reach out to me directly or even through support, I'd be more than happy to take a closer look and see how we can help. As always, all users also have my personal number to make sure they never feel like they're not getting a response, you should have it in your email as well and as always I encourage you to call and text me whenever if you feel like the support system is ever slow or isn't resolving things. I hope to make sure the experience is improved, and much much smoother going forward. Let me know what I can do to fix it for you right now, and I am all ears. I look forward to hearing from you!