mark24Q: Is your company still open?
Hello,
I have been a user for a few years now. About 3 months ago I started having issues with the software. I have reached out and no one ever responds. When I used the text box the software locks up. I was also charged for something a month ago and I have reached out 2-3 times to find out why you charged my credit card but no one responded. Have you stopped offering support?
BunnyDoc
Apr 2, 2026A: Hi Mark24,
We’re really sorry to hear about your experience—we understand how frustrating this must be, especially as a long-time user.
Please feel free to contact us directly at [email protected], and we’ll make sure your concerns are addressed as a priority.
Regarding the charge: if your purchase was made through AppSumo, we do not have access to your credit card details and are unable to process any charges from our end. In that case, we recommend reaching out to AppSumo support for further clarification.
For the software issues, it would be very helpful if you could email us with details of the problems you’re experiencing, so our team can investigate and resolve them as quickly as possible.
We’d also like to let you know that a new version of the platform is scheduled to launch by the end of April, which will include new UI, new features and a several improvements.
Thank you for your patience—we truly appreciate it and look forward to resolving this for you.
Best regards,
The BunnyDoc Team
Verified purchaser
Still no answer.
Verified purchaser
Thank you for the reply. Good to see that you are still open. I have sent a few emails telling you the issues I am having. I am emailing you now to the address you provided. Thanks,
Verified purchaser
I emailed you a few days ago, and there has been no response. I just emailed you again.
Verified purchaser
Still waiting for someone to respond to the multiple emails I have sent to the address you provided. Appsumo should really look into how you are responding to issues.