Verified purchaser
Credits are not logical
Personally, I have been playing with the software for three weeks. I even requested too many features in order to understand and see how this can turn out, but the main issue that I am facing is a credit issue. It's eating and bleeding credits like crazy. I have been using it, and it's almost consuming 100 to 200 credits every single day. The majority of the credits are going on AI chats, even though it's an unlimited conversation. I am not sure what that means, but it seems like credits are just being eaten away. Credits are being charged for messages not sent. Credits are being charged for almost everything.
I have tightened the prompt so much with Claude and other AI software to ensure that we don't have any sort of leakage, but it seems like getting a lifetime deal is good as long as you keep fueling it with credits, which can cost $10 to $20 per day. The calculation and breakdown are everything is so illogical; it doesn't make sense. I really don't have any idea how this actually is going to function in the long run.
To be frank, I am in love with this software. The only problem that I am facing right now is the credit issue. Let's say, if I don't have credits, how will tasks be made? How will automation be done? There should be some kind of leverage. I understand we all need to make money, but if we are fueling it with the hype with usage, there should be some transparency in regards to credit. I am not sure a lot of people might not speak about it because they don't really know how software actually works, but as much as I am trying to look into every type of software and usage and understanding, I believe the very unfair part currently here that I'm seeing is the credit issue.
I don't mind supporting the platform by buying credit on a regular basis, but if I'm being charged for a credit for almost everything, why am I even using the software? Why did I even get the lifetime deal? Why did I even look into so much? It is a little bit upsetting to see this, and I hope that you guys can look into this. When you say that it is the cheaper version, how is it cheaper? I don't get it. I really wish that you can reconsider the credit, and a lot of people will jump on this bandwagon, because people who are using it properly understand that credits are good, but if it's consuming so many credits, it's really harmful for the long run.
Review Edited From 3 Star to 5-
Thank you for giving me such a big reply back. In this regard, it clearly shows where your system is heading. As a small builder, I believe in building value into something that could actually help the system as well as me. Now, the change of this plan to the max has really saved a lot of money or credits, as you call it. In fact, I don't mind spending $100-$250 every month in credits, as long as it runs and does its job properly. Earlier, as to what I was seeing, $300-$800 every month was a total rip-off.
I will do another test with the Anthropic or Claude API as well, to just understand how the billing works. Additionally, just having a lifetime deal was not something that I intended. I've really disturbed you a lot on WhatsApp and asked you a lot of questions, and you've been patiently replying to me. I do believe that discussing things over something is a true key, so I've noted down all your points and I hope to use it in the coming future even more. Whoever doesn't buy it is going to be a loser, this is what I can say. I don't require a lot of subaccounts, but I do promise you that I will buy enough credits to compensate you in the long run, so at least the system keeps running and we also get used to it.
Thank you for your support. I might need a bit of support on the webhook and data being transported to Google Sheet in a clean way or Google Docs. That's about it, thank you!
sohaib.dmchamp
Jun 30, 2026Hey, appreciate you being honest, and genuinely glad you love the product. The credit thing is a fair question, so instead of hand-waving it I pulled your actual account before writing this.
First, the part that matters most: the AppSumo deal you just activated moved you onto our Max tier. That's our cheapest and most predictable AI tier at 0.25 credits per action (2.5 cents). Before this you were on a higher-cost tier, and that's a big part of why the burn felt so brutal. The exact same activity on Max costs a quarter of what it did.
Now the math, because this is the part that actually answers "where is it going." At 0.25 per action, 100 to 200 credits a day is 400 to 800 separate AI actions. So the real question isn't whether credits are vanishing, it's what those 400 to 800 actions are. If you're genuinely handling that many conversation cycles a day, that's the system doing real work. If you're not, then the spend is concentrated somewhere specific, and that's worth finding.
Here's the important part: most of what you'd assume costs money is actually free. Sending and receiving messages is free. Creating FAQs is free. Connecting channels and launching campaigns carry no per-message fee. The only thing that costs credits is the AI actually thinking, and on Max that's a flat 0.25 credits per action.
A credit is charged once per response cycle, not per message. If a contact fires 5 messages at you, the bot batches them and replies once. That's one charge, not five, so you're never billed for messages that weren't sent. An AI response is one action even if it's split into 2 or 3 bubbles to feel natural. Daily summaries and the tasks feature are also AI actions at 0.25 each, and you can switch them off if you don't want them.
The one place people see a bigger number is scraping your website to auto-generate FAQs, because the AI reads and analyzes every page, that's 0.25 per page. We show you the cost before you run it so there are no surprises. Even then, 100 pages is 25 credits, $2.50, basically nothing. If you've got a lot more pages than that it will be more credits, because we're genuinely using AI to read every page, not just dumping links. If you're watching budget, point it at fewer pages or make one larger page. The page gets split up at about 100,000 characters, so you also can't abuse it by making a super long page.
For WhatsApp templates, we just pass Meta's cost straight through with no markup.
Two quick clear-ups that are costing you effort:
"Unlimited AI" means we never cap how many AI replies you can send in a chat. It does not mean the AI runs free. Every action still draws a credit. That's the line that tripped you up, and the wording is on us.
Tightening the prompt with Claude won't lower your usage. Credits are a flat per-action fee, not based on prompt length, so a shorter prompt costs the same 0.25.
Now the real lever, the one that actually moves your number: lead quality. If a chunk of those actions are the bot diligently working leads that were never going to buy, that's credits spent on noise. This usually comes from a low-friction funnel, like a Facebook ad pointed straight at WhatsApp. Lowest friction, but the lowest quality leads, so the bot burns credits on everyone. Put one step in between: a simple landing page with a button to your WhatsApp. The friction filters out the tire-kickers, your lead quality jumps instantly, and the bot only spends credits on real prospects. If you're watching budget, that single change does more than anything you can tweak in the prompt.
There's always the option to connect your own Anthropic key, but for most people we just recommend staying on Max, because the per-action cost is fixed and predictable with no surprises.
On the lifetime deal: it covers the platform itself for life, plus your tier's one-time credit bundle. The AI usage on top runs on credits, which was on the deal page. The AI genuinely costs money to run, so there's a meter, same as every tool in this category, but you're now on our cheapest tier for it.
And the fair hit: our UI doesn't show you any of this clearly enough before the credits move. That's on us, and we're fixing it, we're adding live per-action cost indicators so you can see exactly what each reply and each action costs as it happens. Your review pushed that up the list, so thank you.
Full breakdown is here: https://help.dmchamp.com/billing/billing-system/ and if you want a second pair of eyes on where your credits are actually going, drop it in the Skool and I'll help you read it: https://skool.com/dm-champions