I like the tool quite a lot.

We haven’t used it heavily yet because we realized that as your brand stays longer in the market, the volume of negative comments naturally decreases. That said, the generated responses are very adequate and well-formulated.

One thing I’d love to see is the ability to train and refine it further so it “remembers” preferences and improves over time.

I originally bought it with international expansion in mind. Soon we’ll be expanding into other countries, and that’s when we’ll start using it much more — I can already see how useful it will be at scale. The only small friction point is when it generates responses in a language I don’t understand. In those cases, I have to copy and paste the reply into a translator just to understand what it’s about to send. It would be great to have an English preview alongside the original response. Not a dealbreaker, just a nice improvement.

The UI/UX is very clean and practical. Being able to jump in from my phone makes a real difference. I even received a sales opportunity email, replied quickly through the platform, and we closed the sale. That alone shows clear ROI potential.

Honestly, if we had this tool in the beginning, it would have been a game changer. We received hundreds of comments early on, and handling them efficiently would have saved a lot of time and likely improved conversions even more.

Keep it up!