The tool isn't working.
Hello
I purchased the tool a week ago, but I'm having trouble getting it to play videos correctly.
What's happening is that the YouTube thumbnail appears, but when I press play the first time, the video might play, but after that, the screen goes black, the YouTube channel logo appears, and only the audio plays.
I've already tried it on two different hosting providers and websites, but it's the same error.
I'd like to purchase the other two codes to get the unlimited version, but I wouldn't be able to offer it to my clients if this problem persists.
I sent an email to support today with evidence of the error.
I would appreciate it if you could fix this soon, as it's really not working.
As soon as it's fixed, I'll definitely change my review to 5 stars.
Regards!
Junaid_Khalifa
Edited Jun 25, 2026Hi,
We have officially deployed a permanent fix. The player is now running smoother and faster than ever.
Since you mentioned wanting to stack those extra two codes for your clients, we'd love for you to put the updated player through its paces. Test it on those same two websites and let us know how it performs.
We’re ready to earn that 5-star upgrade. Drop us a line here or reply to your support ticket if you need absolutely anything else!
Cheers,