NeebyenQ: Slow Support Response
Why is the support so slow and almost non existent at flowy teams? Almost every question here hint on that including personal experiences we've had recently. A business is only as good as it's support team because humans would always need the assistance of other humans in resolving issues- this is how life in itself is wired! So why are you pulling the plugs on prompt quick support responses?
Also why is the AI Assistant not Working? It keeps giving an error message- 'sorry error encountered' Is this Normal? If not what's the fix for it?
Swift Answers to these are pertinent please.
Dirks_FlowyTeam
Dec 16, 2025A: Hi Neebyen,
Thank you for reaching out and sharing your feedback. To assist you better, could you please provide your ticket number? Our support team works based on tickets, which is why there may sometimes be a delay in responses.
For faster assistance, you can also reach our team directly at hello@flowyteam.com
. I will make sure to forward your feedback to our team so they are aware and can work on improving response times.
Regarding the AI Assistant, the error message you are seeing is not normal. Once I have your ticket number, we can check the issue specifically and provide a fix as soon as possible.
We appreciate your patience and thank you for bringing this to our attention.
Verified purchaser
#5475
It's sad that this message took 9 days to be noticed and almost 2weeks for the original message sent to your mailboxes, to have any hope of been seen! We haven't received any mail from you yet, but we look forward to a progressive response to all the mails we've sent and a swift resolution to issues, going forward!