Verified purchaser
No Access No Support
I am surprised to see that this product is still being sold. It hasn't worked for a long time. I haven't been able to access it for many months. Support requests are acknowledged and then ignored.
Edit 15 January 2026
My problem was that for many months the website wasn’t accessible at all. The emails I sent to the support address were acknowledged, but I received no further response. The last support email was on 3 December.
Today, however, the website is accessible, and my login details still work. Thank you for fixing it.
Jeff_AI
Dec 20, 2025Hi there
We’re sorry for the frustration this caused - this isn’t the experience we want for our customers.
WordHero is still actively maintained ans updated, and is still being used by thousands of users. When access issues come up, they’re usually tied to account-specific problems (wrong password, wrong email, license redunded, etc.).
If you’ve received an acknowledgment but no resolution, that’s on us — and we want to fix it. Please reach out again using the chat widget on our website or email [email protected] and include the email tied to your AppSumo purchase. I’ll make sure our team review and resolve the issue.
We appreciate you bringing this to our attention, and we sincerely apologize for any lapses in our service delivery.
Cheers
Jeff