synergy.mysynergy.my
synergy.myPLUS
Dec 28, 2025

Q: Excel AI Agent

hi,
1) What exactly is an Excel AI agent? It works with MS Excel only and is compatible with what version of MS Excel online and desktop?

2) Let's say I purchase 25 licenses with Tier 4, how does the licence work? Can I only log in via Google Chrome? Can I log in using personal and workspace accounts from different domains?

3) Do I need to purchase 25 add-on Access to Excel AI Agent in order to use with 25 licenses?

4) I owned a laptop and desktop and logged in using the same gmail account? How many licences do I need in order to be able to use SheetXAI for this situation?

5) What are one-time available add-on credits? Does this mean that SheetXAi is solely a program that must be used to generate your own AI credits? What type of AI support is available?

It is essential for us to determine the number of licenses to purchase.

Thanks

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