A: Hey ajedolabomi 👋!

That error you're seeing is coming from OpenAI's side - it means your API key either doesn't have enough credits loaded on it, or OpenAI put rate limits on it (which they do for brand new API keys).

Just to clarify on the plans - all SheetXAI tiers include BYOK (Bring Your Own Key) functionality, which means you need to connect your own API key from providers like OpenAI, Claude, etc. There are also credit add-ons you can purchase if you prefer not to deal with API keys at all, which are shown in the plan details and available at https://appsumo.com/account/products/

For your specific error, here are your two best options:

Option 1 (my recommendation): Go to OpenRouter.ai, add about $5 to your account, and use their API key instead of OpenAI directly. OpenRouter has zero rate limits and gives you access to basically every AI model out there including GPT-4o mini. This is honestly what I recommend to most users because it's the most hassle-free BYOK option.

Option 2: Purchase the 5k credit add-on packs from your AppSumo account so you don't have to worry about API keys at all - SheetXAI handles everything on the backend for you.

The OpenAI rate limit thing is super common for first-time API users, so you're definitely not alone there. OpenRouter is genuinely your easiest path forward if you want to stick with BYOK.

Let me know if you have other questions! 🙂