Hi Austin,

We're sorry to hear that your experience hasn't been a positive one.

We'd like to address a few of the points you raised.

Regarding the email verification feature, it was working as expected as recently as last weekend. After reading your review, I tested it myself and noticed the same issue you're referring to. I've already escalated it to our engineering team, and it will be fixed within the next 24–48 hours. Thank you for bringing it to our attention.

As for exporting leads, I also tested this and confirmed that the export feature is working correctly. It's possible that a step was missed during the export process, and we'd be more than happy to guide you through it if you reach out to us.

Regarding support, we strive to respond to customers as quickly as possible—typically within minutes during our support hours. Looking into your case, we can see that your message came in during our out-of-office period, which is why there was a delay. We sincerely apologize for that experience.

We're committed to continuously improving SmatLeads and providing the best possible experience for our users. We'd genuinely appreciate the opportunity to help resolve these issues and turn your experience around.