Can we use an account other than twilio for SMS. I already have a toll free number with AWS which work out to be much lower cost than twilio
Also is API access already available? For example if were to use this with opensource ERP like ERP next or Odoo ? How can I integrate this ?
Founder Team
Samesh_W
Apr 17, 2026
A: Hey there,
Thank you for your question.
On AWS for SMS: Right now Spokk sends SMS through Twilio. We can build a "Bring Your Own AWS" option where you connect your own AWS account and toll-free number for all outbound SMS, and Spokk handles everything else (automation flows, feedback, referrals). We're open to prioritising this build if you pick up a Tier 4 plan. Let me know if that works for...
hey budz, great software. My use case is slghtly different, I just purchased level 4, would you be able to give us s short zoom demo, I am really strugglng to mold it to my use case
Founder Team
Samesh_W
Apr 13, 2026
A: Hey Sabby, I have reached out via support. Please share your information there and I'll get back to you. Thanks!
Q: Idea for the Feedback feature: If it's a great feedback, the option could show up to post it as a testimonial.
Would that be possible? Would be absolute FIRE!!
Founder Team
Samesh_W
Apr 10, 2026
A: Hey there,
Thanks so much for the suggestion — that’s honestly a fantastic idea.
From a technical standpoint, this is definitely something we could implement on our side. The main consideration is around privacy, ethics, and potentially legal compliance, since feedback submitted by customers is typically intended as private communication with the company, not something automatically shared...
Implementing this would be fantastic! I had a similar thought: for really positive feedback, offering an option to share it externally, which kind of overlaps with “review gating.”
Would you be able to check the legal and ethical side of this, and whether it’s something we should implement?
Hey, I can prioritize looking into this if there is interest/upvotes from our users. Please share it as a feature suggestion here - https://spokk.featurebase.app/
Q: Great tool! Got some questions after testing, though
1) Some tools have the function, that if you give 5* it will be posted on FB/Google/Trustpilot, but if you give 4* or less, it will open a support case to reach out. Are you planning to include this feature? Would be highly valuable
2) The Feedback Process is very easy with the voice note and chat. Would it be possible to make this also available to the Testimonial Option?
3) At the Feedback...
Founder Team
Samesh_W
Apr 10, 2026
A: Hey,
Thanks a lot for testing the tool so thoroughly and for sending over these great questions and observations. Really appreciate the detailed feedback.
1) Review gating (5★ → public review / 4★ or below → support case)
Yes, we already support this functionality. This is commonly referred to as review gating.
That said, it’s important to note that this practice is generally not approved...
2) Hey, yes this can be implemented in an upcoming update. To help us keep all feedback + feature updates in one place, please feature suggestion here if it is not too much trouble - https://spokk.featurebase.app. Thanks!
Q: Other than twilio
Can we use an account other than twilio for SMS. I already have a toll free number with AWS which work out to be much lower cost than twilio
Also is API access already available? For example if were to use this with opensource ERP like ERP next or Odoo ? How can I integrate this ?
Samesh_W
Apr 17, 2026A: Hey there,
Thank you for your question.
On AWS for SMS: Right now Spokk sends SMS through Twilio. We can build a "Bring Your Own AWS" option where you connect your own AWS account and toll-free number for all outbound SMS, and Spokk handles everything else (automation flows, feedback, referrals). We're open to prioritising this build if you pick up a Tier 4 plan. Let me know if that works for...
Share Spokk
Q: quick call
hey budz, great software. My use case is slghtly different, I just purchased level 4, would you be able to give us s short zoom demo, I am really strugglng to mold it to my use case
Samesh_W
Apr 13, 2026A: Hey Sabby, I have reached out via support. Please share your information there and I'll get back to you. Thanks!
Share Spokk
Q: Will this work for services-based companies like online editing servoices?
Samesh_W
Apr 13, 2026A: Hey Sabby, I have reached out via support. Please share your information there and I'll get back to you. Thanks!
Share Spokk
Q: Idea for the Feedback feature: If it's a great feedback, the option could show up to post it as a testimonial.
Would that be possible? Would be absolute FIRE!!
Samesh_W
Apr 10, 2026A: Hey there,
Thanks so much for the suggestion — that’s honestly a fantastic idea.
From a technical standpoint, this is definitely something we could implement on our side. The main consideration is around privacy, ethics, and potentially legal compliance, since feedback submitted by customers is typically intended as private communication with the company, not something automatically shared...
Share Spokk
Verified purchaser
Implementing this would be fantastic! I had a similar thought:
for really positive feedback, offering an option to share it externally, which kind of overlaps with “review gating.”
Would you be able to check the legal and ethical side of this, and whether it’s something we should implement?
Thanks so much for your support!
Hey, I can prioritize looking into this if there is interest/upvotes from our users. Please share it as a feature suggestion here - https://spokk.featurebase.app/
Q: Great tool! Got some questions after testing, though
1) Some tools have the function, that if you give 5* it will be posted on FB/Google/Trustpilot, but if you give 4* or less, it will open a support case to reach out. Are you planning to include this feature? Would be highly valuable
2) The Feedback Process is very easy with the voice note and chat. Would it be possible to make this also available to the Testimonial Option?
3) At the Feedback...
Samesh_W
Apr 10, 2026A: Hey,
Thanks a lot for testing the tool so thoroughly and for sending over these great questions and observations. Really appreciate the detailed feedback.
1) Review gating (5★ → public review / 4★ or below → support case)
Yes, we already support this functionality. This is commonly referred to as review gating.
That said, it’s important to note that this practice is generally not approved...
Share Spokk
Verified purchaser
Many thanks for your reply!!
1) Awesome and thanks for the warning. I assume, I can find it in the documentation
2) Would you actually do that? (maybe even a built in option, that everyone can choose which options s/he wants to offer for testimonials?)
3) ok thanks
4) awesome
5) go it!
2) Hey, yes this can be implemented in an upcoming update. To help us keep all feedback + feature updates in one place, please feature suggestion here if it is not too much trouble - https://spokk.featurebase.app. Thanks!