e759ac21fc1143059be8a8ac7ae2ddc3Q: Form strategy, plus some follow-ups
Hello - Sorry, I have a few questions, though I suspect the last 3 may be tier related:
(1) Is this not intended as much for review sites like g2, where there are lots of questions in their review form? Even google reviews ask for multiple star ratings plus a free form response.
Should the Spokk strategy be to mimic those questions and hope the reviewer will remember his star responses and repeat them, and then copy in the text response? Or just keep it to a minimum on the Spokk side?
(2) Is gating only available for the classic form, and not for chat and voice?
(3) How does cname work and where do I do that? I don't see it in the dashboard.
(4) Same for sending emails from within Spokk.
(5) I didn't see where to choose brand color.
I saw references to help docs here as well, but I don't see them.
-- Thanks.
Samesh_W
Dec 28, 2025A: Hey there, thanks for reaching out. Let me go through your questions one by one.
1) Currently, we are focused mostly on Google because that is where most reviews are posted. We are focused on getting users to leave detailed text feedback in the free form box because this will also help with SEO in the long run.
2) Yes, it is only available in the classic form and we will not be extending it to other form types because this is considered an illegal practice by Google.
3) It is available in the "Company Settings". You can access it from the menu at the top right of the dashboard.
4) Email sends will always use our default email unless if it is an agency account, which will use a generic email address.
5) Brand color is also available in the "Company Settings"
Let me know if you have any other questions and I'll be glad to answer them.