Is it possible to re\u002Dtrain the AI chatbot with NEW data if the existing data can be purged? I\u0027m wondering whether it is possible to \u0027repurpose\u0027 the Support Board account for an entirely new brand, for example.

Hi there! Yes, you can re\u002Dtrain the AI chatbot with new data. About branding. This version is not fully re\u002Dbrandable as Support Board references are present and you cannot change the domain URL cloud.board.support. Some branding is possible, like custom logo, name, and colors.\u000a\u000aThe version that allow full rebranding are the SaaS and Reseller versions. For more details about the SaaS and reseller versions please visit https://board.support/saas and https://board.support/resellers\u000a\u000aThank you!

Please clarify the issue of AI Training: What happens | Support Board

IMAlchemyPLUS

Dec 24, 2025

Q: Please clarify the issue of AI Training: What happens if/when the 15,000,000 character limit is reached?

Is it possible to re-train the AI chatbot with NEW data if the existing data can be purged? I'm wondering whether it is possible to 'repurpose' the Support Board account for an entirely new brand, for example.

Founder Team

Schiocco

Dec 25, 2025

A: Hi there! Yes, you can re-train the AI chatbot with new data. About branding. This version is not fully re-brandable as Support Board references are present and you cannot change the domain URL cloud.board.support. Some branding is possible, like custom logo, name, and colors.

The version that allow full rebranding are the SaaS and Reseller versions. For more details about the SaaS and reseller versions please visit https://board.support/saas and https://board.support/resellers

Thank you!

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