Hey! 👋 I'm Luca, co-founder of Zipchat AI.
Before I tell you what Zipchat does, let me give you some quick context on where it comes from.
I've been in eCommerce for almost a decade. Previously running dropshipping stores where still there were no automations, then by co-foundeding uDroppy (backed by Sequoia Capital & Jason Calacanis).
My partner Ruslan Leteyski bootstrapped Checkout X to almost $1B per year in transactions handled.
We’ve spent years in the trenches helping thousands of entrepreneurs growing their online stores, and one thing kept coming up again and again.
Most eCommerce brands leave money on the table every day. Not because their products are bad, but because they're terrible at having conversations with their customers.
👉Someone DMs you on Instagram after seeing your ad. You reply 6 hours later, if at all.
👉 Someone's on your website at 2am with a question about sizing. No one's there.
👉 Someone abandons checkout because they got distracted. Gone.
👉 A customer emails about a late order. Radio silence for 48 hours.
Every one of those is a lost sale or a damaged relationship. And it's happening across 4-5 channels at the same time.
That's why we built Zipchat.
What Zipchat actually is:
Zipchat is a Conversational AI agent built specifically for eCommerce.
❌ Not a basic chatbot.
❌ Not a template-based FAQ thing.
An actual AI agent that understands your products, your brand voice, your policies, and has real conversations with your customers across every channel that matters.
Here's how it works in practice:
🛒 Website chat Most eCommerce websites are passive. A visitor lands and they're on their own. Zipchat proactively engages like a real sales assistant: asks what they're looking for, recommends the right products, handles objections, and guides them to checkout. Your best salesperson, 24/7, on every page, in every language.
📱 Instagram & Messenger DMs You're running ads. People tap "Send Message." Most brands ignore those or take hours to respond. By then, the intent is gone. Zipchat replies instantly, answers questions, suggests products, and helps people buy right there in the DMs.
✅ Checkout recovery A customer is at checkout, hesitates, has one more question. "Is this compatible with X?" or "When will it ship?" Zipchat is right there. That one answer can be the difference between a completed order and an abandoned cart.
💬 WhatsApp follow-up Someone gets distracted and leaves. Bad wifi, a phone call, whatever. Zipchat follows up on WhatsApp, where 98% of messages get opened. It picks up where the customer left off, can answer new questions, even offer a custom coupon if you allow it.
📩 Email support (post-purchase) An order is late. A shipment is stuck. A customer sends a frustrated email expecting to wait days. Zipchat responds within minutes with real order info, tracking details, and a kind tone. It can even offer a small gesture if your rules allow it. Instead of an angry 1-star review, you get a customer who feels taken care of.
Weekly Live Webinars During the Launch
Every week Rus and I will be hosting a live webinar on our Youtube channel specific to Sumo-lings.
We will do:
- Live demos
- Show success stories
- Answer your questions
- Talk about vision and roadmap
- Share where we see Agentic Commerce going
Some numbers
These are real, not hypothetical:
- 17%+ average conversion rate on conversations handled by Zipchat
- Less than 3% escalation rate to human support, meaning the AI handles 97%+ of conversations on its own
- Used by 9-figure brands including Police, Jackery, and Tropic Feel, alongside thousands of stores of all sizes
This isn't a weekend project or a wrapper around ChatGPT. It's a purpose-built system trained on eCommerce conversations, product catalogs, and real customer behavior.
You can check some Brand Success Stories here:
More stories here: https://www.zipchat.ai/success-stories
Pre-Sale/Post-Sale
Zipchat is designed for both Pre-Sale & Post-Sale.
It helps increasing your store conversion rates while also helping you automate and scale your 24/7 customer service, in any language.
What’s great about it is that you don’t only generate more sales, but you also save more money on support costs, turning customer service into a profit center.
Why we built it this way
Most "AI chatbots" are reactive. They sit in a corner and wait. When someone clicks, they give generic, template-y answers that feel robotic.
We took the opposite approach. Zipchat is:
- Proactive: it starts conversations, not just responds to them
- Omnichannel: one AI agent across website, Instagram, Messenger, WhatsApp, and email
- eCommerce-native: it knows your products, inventory, shipping rules, return policy. It sells and supports
- Multilingual: works in any language your customers speak
- Self-improving: learns from every conversation to get better over time
The vision is simple. Your brand should be able to have great conversations with every customer, on any channel, at any time, without needing a team of 50 people.
What’s on our roadmap:
We’re always shipping. Here’s what’s coming:
• AI search on the website — smart, conversational search that helps shoppers find exactly what they need
• Quick buttons on product pages — one-tap actions for common questions right where customers browse
• Proactive learning — Zipchat tells you what it doesn’t know, so you can fill the gaps and make it smarter
• Deeper Shopify integrations — tighter connection with order data, inventory, and customer profiles
• TikTok Shop — let Zipchat handle customer conversations on your TikTok Shop
• Advanced analytics dashboard — see exactly how much revenue Zipchat is driving and where
• Voice AI capabilities — extending the experience beyond text
• More channel integrations — expanding to cover every touchpoint
• Enhanced personalization — using purchase history and behavior to make every conversation feel 1-on-1
Important Links:
Top FAQs
Q: Why don’t we allow “Bring Your Own Keys ( BYOK )”
A: Zipchat uses mutliple models from different companies in different places of the AI pipeline and our system is specifically optimised for the the concrete model we’re using at the time. Adding BYOK support will hurt our flexibility we would have to get the customer to create accounts in multiple providers and make sure they are up to date with our provider listReal world examples: The customer will need to provide keys from OpenAI, Antrophic, Perplexity etc and if we decide to add Gemini in the mix we would have to block their chat untill provide their keyWe would also have to handle all possible issues from a key being rejected, billing failures etc
Q: How are you going to pay the bills in the long run if we only pay once but we can use the AI forever?
A: We’re VC funded and have multiple-year runway We already operate a successful subscription-based business that can pay the bills for the app-sumo LTDsWe’re launching on app-sumo with one-time LTD in order to expose Zipchat to the appsumo audience, build awareness with sumo-ers and get product feedback
Q: How long does it take to set up?
A: Most stores are live in under 30 minutes. Connect your store, Zipchat learns your catalog and policies, done. No coding required.
Q: Will it sound like a robot?
A: No. Zipchat matches your brand voice and tone. You customize how it speaks, what it recommends, what rules it follows. Customers regularly don't realize they're talking to an AI.
Q: What if it can't answer something?
A: It escalates to your human team with full context. Your agents pick up right where the AI left off. No lost info, no customer repeating themselves.
Q: Does it work with Shopify only?
A: Shopify is our deepest integration, but Zipchat works with other platforms too. Not sure about your setup? Just reach out.
Q: Can I control what it says?
A: Absolutely. You set the rules: what products to push, what discounts to offer, what to avoid, when to escalate. You're always in control.
Q: Does it support multiple languages?
A: Yes. Any language your customers use. It detects and switches automatically, no separate setup needed.
Q: What about GDPR / data privacy?
A: We take this seriously. Zipchat is GDPR compliant and we don't use your customer data to train models for other brands. Your data is yours.
A note from me
I know there are a lot of tools promising AI magic. I get the skepticism. All I can say is: we've been doing this for years, we have real brands getting real results, and we're fully committed to making Zipchat the best conversational AI agent for eCommerce.
Questions about the product, the roadmap, anything at all? I'm here. I actually read every message.
Excited to have you on board. Let's build something great together.
Luca
Automate 24/7 customer support in 95+ languages, trained on your brand
