4.7
Taco ratings
Puzzle has received positive feedback for its intuitive design, quick deployment, and impactful business process management. Some users have mentioned limitations in tool classification and the need for more intuitive workflow selection. With an overall rating of 4.7 and 22 reviews, Puzzle is a solid buy for those in need of visual mapping tools. With a 60-day money-back guarantee, it's worth giving it a try.
AI-powered summary of customer reviews
Verified purchaser
I Love This Product!
Except for sales, what's more important to a business than deep understanding its processes, systems and workflows? Puzzle is a feature-rich app that can help any business get deeper insight to how it's operational pieces fit together...and much more. And today I see they dropped a ton of improvements and some needed minor fixes. Way to go Brian and team. Thanks for the Christmas surprise!
b_ragone
Dec 26, 2025Thank you SirWilliam ๐ Agreed, there is nothing more important then understanding your processes, systems and workflows (which includes *sales* teams processes, the lifeblood of the company)!
Happy holidays to you! ๐ More improvements coming in the new year!
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Verified purchaser
Great with even better potential.
Very helpful already. Excited to see some of the developments on the roadmap
b_ragone
Dec 18, 2025Thank you ๐ 2026 will be a big year for some major features to launch.
Here is a link to our public roadmap for you (or anyone interested): https://puzzleapp.canny.io/
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Verified purchaser
A tool with potential that needs functional improvement
It's a tool with potential; however, I found some shortcomings in its functional and operational design.
1. I invested considerable time in gathering and classifying all the tools I will later use in workflows. This task must be repeated if I create another workspace. It would have been very useful to be able to duplicate the "tools" section for use in another workspace. Even duplicating an existing workspace could be helpful.
2. The way and possibilities for classifying tools are quite limited (currently by status and by group). Perhaps adding tags could offer some other useful filtering options.
3. Selection tools are limited. If I need to select all the elements (for example, to move them), I have to do it one by one. To be able to move them all together, you must have planned to group them in a section.
I will consider a refund.
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EDIT: In response to the reply.
- SHIFT + Click to drag. This isn't feasible for a panel with 200 items; you can't be clicking on each one individually until everything is selected...it's not efficient. I correctly explained the scenario where I needed to move ALL the items.
- Point 3 mentioned two possibilities. Obviously, as you correctly explained, duplicating a space might not be an option. However, duplicating or exporting the existing tools within one space to reuse them in the next could be very useful. Many of us use the same tools in different projects.
Please take my comments constructively.
b_ragone
Edited Dec 18, 2025Hey Diweb, a few corrections to your statements above, I'll answer in reverse:
3. โ It seems you missed a foundational shortcut in our platform. You're able to select multiple items in bulk with hold ๐๐๐๐ ๐ + ๐๐ฅ๐ข๐๐ค ๐ญ๐จ ๐๐ซ๐๐ . It's the universal shortcut for multi-select amongst best-in-class canvas-based tools like Lucidchart, Whimsical, and Miro. I'd recommend exploring all our...
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Verified purchaser
Love this tool
I'm tired now and about to go to bed, but I just had to leave a review!...Goodnight Puzzle, you will help me GROW!!!
b_ragone
Dec 17, 2025Hey Letsgo8, ๐ thank you for encouragement, more value coming every two weeks ๐ช Happy to have you as a part of the userbase!
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Verified purchaser
Disappointed after two minutes of use
I just purchased the product and wanted to add a new tool, turns out the image did not upload correctly. Then I said to myself ok, I'll just go in and edit it and try I will try different logo... Then I use the AI agent to ask how to make the change and turns out the feature does not exist! I have to reach out to support to make the change. Not off to a great start.
b_ragone
Edited Dec 13, 2025Hey bills6, yes, that's correct! โ Users are not allowed to edit the tool database after adding a new tool to the community-wide directory. As you experienced, our support team responds promptly to update the Tool directory within minutes to fix the tools if they are accidentally saved with broken images.
There is a very important reason it is built this way: ๐ฌ๐๐๐ฎ๐ซ๐ข๐ญ๐ฒ. One of the most...
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