I'm trying out the free version and when I finish the voice or chat form, the AI generated review is not able to be copied. So when it goes to the Google review, it's unable to paste. Am I doing something wrong?
I'd like to use a two-stage process, where I first ask whether the customer is satisfied, then ask for a review only if they are happy. This way I'm not asking unhappy customers to post a review! Is this how Spokk works? Also, I'd like to be able to trigger the process with a QR code that could be posted inside the store or even on a business card. THANKS
Founder Team
Samesh_W
Feb 26, 2026
A: Hi there,
Yes, what you’re describing is called “review gating” — where customers are first asked if they’re satisfied, and only happy customers are directed to leave a public review.
It’s important to note that review gating is not allowed by Google and many other public review platforms, as it goes against their policies.
That said, Spokk’s “Classic” feedback form can be configured in a...
Q: Can you please elaborate 1 response = 1 credit?
Could you please clarify what you mean by “1 response = 1 credit”? How exactly do credits work, and what qualifies as one response? For example, if a user answers five questions about my service, and then the AI generates a review which the user copies and pastes into Google Reviews—would that count as one response (one credit)? Or is it calculated differently? Kindly elaborate so that I can clearly understand this from an agency perspective.
Founder Team
Samesh_W
Feb 21, 2026
A: Thank you for your question.
This works in a simple way. Every time a response is added to our database and shown on your dashboard, we consider that 1 response = 1 credit.
For voice and classic forms, this happens when the customer presses the “Submit Feedback” button. In the chat form, it counts as soon as the customer replies to the first message and provides a rating.
Q: Reviews written by AI bot is against the Google policy
As per your application, your AI bot rewrites customer feedback and publishes it on Google. However, publishing AI-generated reviews is against Google’s policies. I have observed that such reviews are often removed or not published. Therefore, it is advisable to ensure that reviews are written genuinely by customers in their own words .
What is your opinion
Founder Team
Samesh_W
Feb 19, 2026
A: Hey Kaushal,
Thank you for raising this concern. It is a valid question.
Spokk does not generate fake reviews and does not publish reviews without real customer input.
We offer three feedback formats: - Voice - Classic form - Chat
In all three formats, the content starts with the customer.
Voice feedback captures exactly what the customer says and transcribes it directly. This creates...
1) I want to use this for my agency. For the different plans, how many companies can I deal with? Or do you just go by the number of requests sent as a total?
2) Is there an option to reply to new reviews that come in?
Thank you
Founder Team
Samesh_W
Edited Feb 18, 2026
A: Hey there — thank you for the questions.
1) How many companies can I manage under an agency plan?
To use this for your agency, you’ll need Tier 4 on AppSumo, our bestseller.
That gives you: - Lifetime access to the software - 2,000 credits added to your account every year - The ability to create unlimited companies under your agency - Full control to distribute your available credits across...
Q: Reviews are not Coping
I'm trying out the free version and when I finish the voice or chat form, the AI generated review is not able to be copied. So when it goes to the Google review, it's unable to paste. Am I doing something wrong?
Share Spokk
Q: Two-stage or one-stage?
I'd like to use a two-stage process, where I first ask whether the customer is satisfied, then ask for a review only if they are happy. This way I'm not asking unhappy customers to post a review! Is this how Spokk works? Also, I'd like to be able to trigger the process with a QR code that could be posted inside the store or even on a business card. THANKS
Samesh_W
Feb 26, 2026A: Hi there,
Yes, what you’re describing is called “review gating” — where customers are first asked if they’re satisfied, and only happy customers are directed to leave a public review.
It’s important to note that review gating is not allowed by Google and many other public review platforms, as it goes against their policies.
That said, Spokk’s “Classic” feedback form can be configured in a...
Share Spokk
Q: Can you please elaborate 1 response = 1 credit?
Could you please clarify what you mean by “1 response = 1 credit”?
How exactly do credits work, and what qualifies as one response?
For example, if a user answers five questions about my service, and then the AI generates a review which the user copies and pastes into Google Reviews—would that count as one response (one credit)? Or is it calculated differently?
Kindly elaborate so that I can clearly understand this from an agency perspective.
Samesh_W
Feb 21, 2026A: Thank you for your question.
This works in a simple way. Every time a response is added to our database and shown on your dashboard, we consider that 1 response = 1 credit.
For voice and classic forms, this happens when the customer presses the “Submit Feedback” button. In the chat form, it counts as soon as the customer replies to the first message and provides a rating.
For every feedback...
Share Spokk
Q: Reviews written by AI bot is against the Google policy
As per your application, your AI bot rewrites customer feedback and publishes it on Google. However, publishing AI-generated reviews is against Google’s policies. I have observed that such reviews are often removed or not published. Therefore, it is advisable to ensure that reviews are written genuinely by customers in their own words .
What is your opinion
Samesh_W
Feb 19, 2026A: Hey Kaushal,
Thank you for raising this concern. It is a valid question.
Spokk does not generate fake reviews and does not publish reviews without real customer input.
We offer three feedback formats:
- Voice
- Classic form
- Chat
In all three formats, the content starts with the customer.
Voice feedback captures exactly what the customer says and transcribes it directly. This creates...
Share Spokk
Q: Query
Can I ask 2 questions
1) I want to use this for my agency. For the different plans, how many companies can I deal with? Or do you just go by the number of requests sent as a total?
2) Is there an option to reply to new reviews that come in?
Thank you
Samesh_W
Edited Feb 18, 2026A: Hey there — thank you for the questions.
1) How many companies can I manage under an agency plan?
To use this for your agency, you’ll need Tier 4 on AppSumo, our bestseller.
That gives you:
- Lifetime access to the software
- 2,000 credits added to your account every year
- The ability to create unlimited companies under your agency
- Full control to distribute your available credits across...
Share Spokk