4.09 stars
4.09 stars
11 reviews
Organize tickets, assign roles, and track performance for efficient support.
Automatically convert emails into tickets to keep everything organized.
Enhance support capabilities with integrations to essential platforms.
Deliver instant answers with an AI chatbot that never sleeps.
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Support Genix

-40%$59
$99
  • Lifetime access
  • Refundable up to 60 days
No "We Got Your Back" guarantee. This listing is managed by the partner who built the product — we haven't vetted it, so this guarantee doesn't apply.
Refundable up to 60 days from your purchase date.

TL;DR

  • checkmarkCentralize customer support with ticket management and email integration
  • checkmarkIntegrate with popular platforms for a comprehensive support solution

At-a-glance

supportgenix.com

Alternative to

Freshdesk, Help Scout, Zendesk

Integrations

Envato, Slack, Webhooks, Whatsapp, WooCommerce

Best for

Customer support, Ecommerce, Small businesses

Streamline support with AI-driven ticketing, integrations, and smart knowledge management

Effortless ticket management

  • Saved replies and reusable responses keep your support workflow fast and efficient
  • Collect more info with custom fields to deliver accurate, personalized support
  • Categorize and manage tickets to keep your team organized
  • Generate detailed reports to assess support efficiency
  • Track response metrics for accountability and improvement
  • Identify bottlenecks and optimize your support process
Effortless ticket management

Email to ticket conversion

  • Convert emails to tickets and centralize all support requests
  • Streamline communication by managing responses from one place
  • Reduce response time with a seamless ticketing system
  • Never miss a request — every email becomes a trackable ticket
  • Keep inbox clutter out with structured, organized ticket workflows
Email to ticket conversion

Integrate with popular platforms

  • Integrate seamlessly with WooCommerce, WhatsApp, and more
  • Automate workflows by connecting to popular platforms
  • Integrate Webhook for quick, smooth data exchange with external platforms
Integrate with popular platforms

AI chatbot support

  • Pulls instant answers from your knowledge base, effortlessly
  • Lower ticket volume by automating responses to FAQs and repetitive inquiries
  • Provides 24/7 help even when your team’s offline
AI chatbot support

Build smarter help docs

  • Knowledge base management with categories, tags, and author control
  • AI writing assistant to craft helpful articles in seconds
  • Support analytics that reveal what content your users need
Build smarter help docs

Choose the plan that’s right for you

Feel secure in your purchase with AppSumo's 60 day money-back guarantee.

Plan 1

$59
Lifetime access
Websites1
Get access to all of the features listed on the website
Detailed support metrics reporting
Webhook integrations
All integrations
Customize email notifications
Email-to-ticket conversion
Unlimited mailbox management
Customizable rules
Unlimited users, agents, and tickets

Plan 2

$118
Lifetime access
Websites5
Get access to all of the features listed on the website
Detailed support metrics reporting
Webhook integrations
All integrations
Customize email notifications
Email-to-ticket conversion
Unlimited mailbox management
Customizable rules
Unlimited users, agents, and tickets

Plan 3

$177
Lifetime access
Websites100
Get access to all of the features listed on the website
Detailed support metrics reporting
Webhook integrations
All integrations
Customize email notifications
Email-to-ticket conversion
Unlimited mailbox management
Customizable rules
Unlimited users, agents, and tickets
Refundable up to 60 days
Deal terms & conditions
Support Genix
See Support Genix
supportgenix.com

Introduction to some incredible features of Support Genix ⚡

Hey there Sumo-lings, Tarek here from Support Genix! 👋

Let me introduce you to some fantastic features of Support Genix that users love the most, and we believe you will love them, too 😊

Users love this tool because it gives you the ability to:

✨ Assign, categorize, and prioritize tickets easily for a smoother workflow.

🎯 Collect additional details with custom fields to offer accurate, personalized support.

📧 Convert emails into tickets easily with an advanced email-to-ticket feature.

🔗 Receive real-time data from external platforms with incoming Webhooks.

📊 Track support metrics to boost team efficiency and productivity.

🔌 Integrate seamlessly with EDD, FluentCRM, WhatsApp, Slack, Tutor LMS, and more.

🛒 Manage support for multiple WooCommerce stores from one central hub.

🔗 Generate ticket hotlinks so customers can access tickets without logging in.

And here’s the kicker: you don’t need to be a coding expert to do any of this! 🤓✨

If you have any questions, suggestions, or ideas that can help the Sumo-ling community, feel free to share them with us.

📩 You can reach us at https://supportgenix.com/contact/

Cheers!

Tarek Aziz

Tarek Aziz
Tarek Aziz

Questions & reviews

AskSumo

Support Genix is appreciated for its seamless ticketing system, responsive support, and user-friendly interface. While some users faced initial setup challenges and encountered minor integration issues, the majority found it to be a time-saving, efficient tool. With a 4.0 overall rating and a 60-day money-back guarantee, it's a solid buy for those in need of a streamlined customer support solution.

AI-powered summary of customer reviews