For example:

[email protected]
[email protected]
[email protected]

Can all of these email accounts be connected to one Support Genix installation, with tickets automatically separated by brand, company, department, or inbox?

Ideally, we would like to manage support for multiple businesses from a single installation and a single agent dashboard.

If this is possible, could you please explain the recommended setup and whether there are any limitations?
And can support agents access Support Genix through a dedicated agent portal or frontend dashboard, or do they need to log in through the standard WordPress admin area?

If they log in through WordPress, can their permissions be restricted so that they only have access to the helpdesk and ticket management features?

Thank you!