ibestrikerQ: Users can give stars?
Hello, if a user want to give feedback about the service (in his own words), is there a way where he/she can also choose the rating in stars ? For example, if he/she wants to give feedback about a public toilet in a building , he/she can give 3 stars with comment "the faucet tab broken, no water".
Also, in the backend, admin can see the analytic and graph of for all feedbacks by date, by star rating, by location. Also availability to filter/search/sort the feedback by date, by star rating, by location.
And availability to response to each feedback by having "status" section : Repair In progress, solved, etc
Tarek_SupportGenix
Dec 15, 2025A: Thanks for your question, and apologies for the delay in getting back to you 🙏
At this time, Support Genix does not support star-based ratings with feedback. Users can leave written feedback only, and features such as star analytics, filtering by rating/location/date, or managing feedback with statuses (e.g., in progress, solved) are not currently available.
That said, if we see enough traction and demand for this functionality, we’ll be happy to consider it for future updates. We truly appreciate you sharing this use case with us 💡