Hello, I have two questions about your brilliant tool. - Is your tool fully compliant with the data protection requirements in force in Germany (GDPR)? - Can I use a short video on a loop as the chat launcher (instead of the small icon with the speech bubble)?
Founder Team
tinytalk
Jun 24, 2026
A: Hello!
Thank you for reaching out and appreciate the kind words.
GDPR (DSGVO): Yes, data protection is important to us. Our primary workload and database is hosted in the EU (Germany/Finland), we offer a DPA (Data Processing Agreement) on request, and we provide the ability to delete user data upon request. That said, when using third-party AI models/providers (OpenAI, Anthropic, OpenRouter...
I spoke to your bot on your website, asking how messages worked and the bot replied:
Message Count: This includes both visitor messages and replies from human agents. AI-generated responses do not count against this limit.
I then asked: just to confirm, if my members ask the bot questions, that will not count against the monthly message limit when the bot naswers them? and the bot replied:
Yes,...
Founder Team
tinytalk
Jun 1, 2026
A: Hello,
Thank you for reaching out, and apologies for the delay.
Our paid subscriptions come with included AI usage which are referred to as "credits". So credits are not applicable for AppSumo users, this is why AppSumo pricing page does not show anything about credits.
Otherwise the information you referenced is correct. Both visitor or admin questions towards the agent are counted against...
No need to reply anymore. If it takes this long to reply to questions while featured on Appsumo, I can just image how long normal support takes to respond. I won't be going with this company
I am interested on this ChatBot, already try the demo, so can I know the 49 dollar, 15000 message is totally message, and how about the Ai credit per month?
Founder Team
tinytalk
Jun 21, 2026
A: Hello,
AI Credits are only for subscription accounts. App Sumo LTD users have to bring their own API Key.
I'm trying to work out how to add my three staff members who manage the helpdesk. I try to add someone to the trial list as I've reached my plan limit. It's a bit of a BETA, but human handoff is essential.
Founder Team
tinytalk
May 20, 2026
A: Hello Rodney,
Thank you for reaching out.
We've released this feature recently: https://tinytalk.ai/docs/workspace/workspaces It is a paid add-on that users can subscribe to and get a seat on their account to invite members to workspaces.
(I've sent you an email answering all your questions)
Some feedback. The other plans in AppSumo are far more generous in this regard. For example, Heyy and AnyChat offer many more human shared inbox users on their lower plans. It's rules out Tiny Talk for me as I have my 3 staff members who answer 7-8 tickets a month and this makes Tiny Talk too expensive. Everything else was very good. If you ever change the pricing strucutre please let me know.
Q: Customization and Data Protection (DSGVO)
Hello, I have two questions about your brilliant tool.
- Is your tool fully compliant with the data protection requirements in force in Germany (GDPR)?
- Can I use a short video on a loop as the chat launcher (instead of the small icon with the speech bubble)?
tinytalk
Jun 24, 2026A: Hello!
Thank you for reaching out and appreciate the kind words.
GDPR (DSGVO):
Yes, data protection is important to us. Our primary workload and database is hosted in the EU (Germany/Finland), we offer a DPA (Data Processing Agreement) on request, and we provide the ability to delete user data upon request. That said, when using third-party AI models/providers (OpenAI, Anthropic, OpenRouter...
Share Tiny Talk
Q: Messages vs credits
I spoke to your bot on your website, asking how messages worked and the bot replied:
Message Count: This includes both visitor messages and replies from human agents. AI-generated responses do not count against this limit.
I then asked: just to confirm, if my members ask the bot questions, that will not count against the monthly message limit when the bot naswers them? and the bot replied:
Yes,...
tinytalk
Jun 1, 2026A: Hello,
Thank you for reaching out, and apologies for the delay.
Our paid subscriptions come with included AI usage which are referred to as "credits". So credits are not applicable for AppSumo users, this is why AppSumo pricing page does not show anything about credits.
Otherwise the information you referenced is correct. Both visitor or admin questions towards the agent are counted against...
Share Tiny Talk
No need to reply anymore. If it takes this long to reply to questions while featured on Appsumo, I can just image how long normal support takes to respond. I won't be going with this company
Hello Bruce,
You're right to call us out on this one and honest apologies from our side, we missed this somehow.
All the best,
Oscar
Q: What's the credit limit?
I am interested on this ChatBot, already try the demo, so can I know the 49 dollar, 15000 message is totally message, and how about the Ai credit per month?
tinytalk
Jun 21, 2026A: Hello,
AI Credits are only for subscription accounts. App Sumo LTD users have to bring their own API Key.
Hope this helps.
All the best,
Oscar
Share Tiny Talk
Q: Why my AS plan was cancled???
Why my AS plan was cancled???
tinytalk
May 21, 2026A: Hello,
Thank you for reaching out.
This was due to a billing synchronization issue on our end, your plan has been restored.
Apologies for the inconvenience.
All the best,
Oscar
Share Tiny Talk
Q: Which plan allows a human team?
I'm trying to work out how to add my three staff members who manage the helpdesk. I try to add someone to the trial list as I've reached my plan limit. It's a bit of a BETA, but human handoff is essential.
tinytalk
May 20, 2026A: Hello Rodney,
Thank you for reaching out.
We've released this feature recently: https://tinytalk.ai/docs/workspace/workspaces
It is a paid add-on that users can subscribe to and get a seat on their account to invite members to workspaces.
(I've sent you an email answering all your questions)
All the best,
Oscar
Share Tiny Talk
Got it. Thanks for the detailed response.
Some feedback. The other plans in AppSumo are far more generous in this regard. For example, Heyy and AnyChat offer many more human shared inbox users on their lower plans. It's rules out Tiny Talk for me as I have my 3 staff members who answer 7-8 tickets a month and this makes Tiny Talk too expensive. Everything else was very good. If you ever change the pricing strucutre please let me know.