VanChat Questions

Showing 1 - 5 of 120 questions
DaniMarketDaniMarket
DaniMarketPLUS
Jun 17, 2026
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Q: Could you confirm whether VanChat has EU‑US Data Privacy Framework DPF certification & if not, when it's planned?

We need it so European merchants can officially use the chat in a GDPR‑compliant way. Thanks!

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alyssamdion1alyssamdion1
alyssamdion1PLUS
May 22, 2026
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Q: RE: Monthly limits

Just curious to address:
-- Are the month limits based on the rolling monthly calendar, or based on some approx 30-day system cycle? (e.g. starting 30-days from implementation, or resetting on the first of each calendar month)
-- A review noted that even training eats response count...has there been any considerations towards separating that process from required customer facing counts? This seems...

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111315755532547057380111315755532547057380
111315755532547057380PLUS
Apr 25, 2026
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Q: Use Case

Hi VanChat team,
I'm developing a specialized AI coaching chatbot for private real estate investors in the regulated German market. It will be trained on a large custom knowledge base of expert content and serve as an always-on practical coach (with strong educational disclaimers).
Would VanChat be suitable for this MVP? I'm particularly interested in:

custom knowledge base support for large...

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snowbunnysnowbunny
snowbunnyPLUS
Feb 28, 2026
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Q: Love the tool, have some questions though

Hi,
Before continuing with my tier 4 purchase, I have two questions:

1. Does your chat widget meet WCAG 2.1 AA accessibility standards? Specifically, I need to know if it supports full keyboard navigation, proper ARIA labeling of conversation messages (identifying bot vs user), correct focus trap behavior when the widget opens and closes, and screen reader compatibility. Do you have a WCAG...

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izhakagamizhakagam
izhakagamPLUS
Feb 16, 2026
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Q: How many chatbots and domains?

Hi, I would like to understand a few things:
1. How many chatbots can be installed?
2. On how many domains?
In the "Plan 1" package?

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