5.0
Taco ratings
'Customers appreciate Zipchat AI for its seamless setup process, natural and fast responses, and multilingual capabilities. Some users noted a slight bias towards Shopify and a desire for more customization options. Overall, with a 5-star rating and positive feedback, Zipchat AI seems like a solid buy for those in need of an AI agent for customer conversations. With a 60-day money-back guarantee, it's worth giving it a try.'
AI-powered summary of customer reviews
Verified purchaser
Happy so far
I'm going to be honest: I didn't want to buy this software even though it caught my attention, because it's possible to develop something similar with tools like Lovable. However, I finally decided to buy it thinking about not wasting time or dedicating time to building something if I can have something that already exists and seems to work well.
Training the AI has been very easy. I uploaded a CSV of 1,400 links, gave it the correct prompt instructions and, with that, it started resolving support tickets in less than half an hour.
I feel that the entire look and feel is very Shopify-oriented, which I don't like too much.
I would also like to be able to edit the main prompt that ZipChat shows us a bit, but it's not letting us edit, although it's a fairly correct prompt.
I consider it super necessary that, in addition to collecting emails in the webchat widget, phone numbers or any other information we consider necessary be collected. Right now I only found a way to collect emails; it doesn't offer the option to collect phone numbers. I consulted with support and it seems it's not something that can be done right now. I do consider this something to be corrected soon, because we really should be able to collect the information we need.
Beyond that, it's barely my first day using it, but it looks attractive, fast, responds correctly and follows the instruction given to it well. I recommend it.
PS: I haven't found a way to place the widget on the right instead of in the center. An X is also needed to be able to close it permanently and make it disappear. We use it for support within a SaaS and it interferes with the user interface for some things. Not being able to close it permanently until the page reloads is a problem.
Anel.ZipchatAI
Feb 27, 2026Thank you so much for your detailed feedback! We truly value long, thorough reviews like yours because they give us great insights into how our users are interacting with Zipchat. We’re thrilled to hear that training the AI with your CSV went smoothly and that you’re making full use of the knowledge base tools. We also appreciate your suggestions regarding editing the main prompt, collecting...
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Verified purchaser
Great tool with excellent support
The support team is very responsive and helpful. I reported an issue regarding Japanese input, and they fixed it very quickly. The tool works perfectly now. I am very satisfied with their service.
It would be amazing if they could add support for LINE messages in the future!
Anel.ZipchatAI
Feb 27, 2026Thank you so much for your kind words and for taking the time to share your experience. We truly strive to provide fast, reliable, and thoughtful support, so it means a lot to hear that you had a smooth experience and that the Japanese input issue was resolved quickly. We also really appreciate your suggestion about adding LINE message support. Feedback and feature requests like yours are...
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Verified purchaser
Amazing
Tried many AI Chatbots and built several AI Agents over the past months with kinda any tool on the market. Grabbed the deal as soon as I saw it and I must say that it’s the simplest, yet most complete tool I found so far.
Very happy of the purchase and I’m sure the product will get even better over time. You can see from the founders Linkedin they know what they are doing.
Kudos to the team, great product, 5 tacos earned 🔥
Anel.ZipchatAI
Feb 27, 2026Thank you so much for leaving this amazing review! The pleasure is truly all ours. We’re thrilled to hear that your experience with Zipchat has been so positive so far. Simplicity and ease of use are exactly what we aim for, and it’s fantastic to know that these aspects have stood out for you. Your feedback motivates us to keep improving and delivering the best possible experience.
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Verified purchaser
I like it but...
Great product. I wish we can have more flexibility with the personna, core system prompt and couple other details but overall great product.
Luca_ZipchatAI
Feb 27, 2026Thanks a lot for your feedback. It would be great if you could send our support what ideas you have in mind to improve the product further.
Thanks and welcome to Zipchat!
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Verified purchaser
Most boring review.
I do not enjoy writing reviews but this a great product. 5 out of 5. Congrats.
Luca_ZipchatAI
Feb 26, 2026Thank you very much! Really appreciate it🙏
Working hard to make it even better
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