a recent question noted that their support query went unresponded to for four days. if Brandjet is already not responding to support, i'd like to know before purchasing. most questions are from March.
the main question is about Sentiment Analysis. i'm echoing a user who noted this is only available in Tier 4. the Founder suggested this was being updated, but i want to...
Founder Team
brandjetai
Apr 17, 2026
A: Hey Rev, good questions.
On support, we had a big influx after launch and a few tickets took longer than they should have. That's been sorted and response times are back to normal. We're also reachable on Slack and the founder's direct number for faster help.
On sentiment analysis, it's available on all tiers except Tier 1. It's part of monitoring and runs automatically on every mention...
Q: What is the difference between Brandjet and Sbl.so?
Sbl.so is a current offering from AppSumo that is quite similar to BrandJet. Could you please provide a comparison between the two tools?
Thank you.Sbl.so is a current offering from AppSumo that is quite similar to BrandJet. Could you please provide a comparison between the two tools?
Thank you.
Founder Team
brandjetai
Apr 17, 2026
A: They're actually pretty different tools solving different problems.
Sbl.so is focused on LinkedIn outreach automation with AI powered conversations. So if all you need is LinkedIn sequences with smart follow ups, that's their thing.
BrandJet covers a lot more ground. We do social listening and brand monitoring (track mentions across platforms with AI sentiment analysis), multi channel...
Q: sentiment analysis
checking on two things:
a recent question noted that their support query went unresponded to for four days. if Brandjet is already not responding to support, i'd like to know before purchasing. most questions are from March.
the main question is about Sentiment Analysis. i'm echoing a user who noted this is only available in Tier 4. the Founder suggested this was being updated, but i want to...
brandjetai
Apr 17, 2026A: Hey Rev, good questions.
On support, we had a big influx after launch and a few tickets took longer than they should have. That's been sorted and response times are back to normal. We're also reachable on Slack and the founder's direct number for faster help.
On sentiment analysis, it's available on all tiers except Tier 1. It's part of monitoring and runs automatically on every mention...
Share BrandJet
Q: What is the difference between Brandjet and Sbl.so?
Sbl.so is a current offering from AppSumo that is quite similar to BrandJet. Could you please provide a comparison between the two tools?
Thank you.Sbl.so is a current offering from AppSumo that is quite similar to BrandJet. Could you please provide a comparison between the two tools?
Thank you.
brandjetai
Apr 17, 2026A: They're actually pretty different tools solving different problems.
Sbl.so is focused on LinkedIn outreach automation with AI powered conversations. So if all you need is LinkedIn sequences with smart follow ups, that's their thing.
BrandJet covers a lot more ground. We do social listening and brand monitoring (track mentions across platforms with AI sentiment analysis), multi channel...
Share BrandJet
Q: Tiktok & Instagram
On what tier is the Tiktok monitoring included?
Will you include Instagram monitoring and or Facebook monitoring in the future?
brandjetai
Apr 17, 2026A: Hey, TikTok monitoring is included on all tiers except Tier 1.
And yes, Instagram and Facebook monitoring are already in the works. No exact ETA yet but it's actively being built.
Share BrandJet
Q: Cold email outreach feature
What provider are you using for cold outreach? Just making sure we've got decent deliverability covered
Marsad_BrandJet
Apr 15, 2026A: Hi, so you can connect us to any provider. You can also manage and purchase Microsoft and Google domains and inboxes directly on the platform.
Furthermore, we also have warmup systems to help make sure deliverability is good and reliable.
Please don't hesitate to reach out with other questions!
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Q: Api, cli and workspaces
Hi
I would like to know if your offer includes api or cli access for ai integration and can I manage workspaces for my clients? thanks
Marsad_BrandJet
Apr 15, 2026A: Yes we have some APIs and are rolling out others, we also have an MCP! We unfortunately do not have a cli at the moment.
And yes, tiers 2 and above come with multiple workspaces.
Share BrandJet
I second this!
Yes we have some APIs and are rolling out others, we also have an MCP! We unfortunately do not have a cli at the moment.
And yes, tiers 2 and above come with multiple workspaces.