101477040510086715372Q: Long-term sustainability, multilingual AI setup (JP/PT), per-account caps, and quota exhaustion
Hi Inrō team! I’d love to clarify 6 points:
Sustainability & V2: How do you sustain high monthly allowances long-term, and are LTD buyers guaranteed all future versions (e.g. V2) with no extra fees?
Languages (JP/PT/EN/ES): Can we set a default starting language per account, or must the Knowledge Base be fed in each target language?
Native AI Credits: Is it strictly 1 credit = 1 reply regardless of length/language, relying 100% on native AI (no OpenAI BYOK)?
Account Caps: Since allowances share a single pool, can we set a monthly cap per account for white-label/client control?
Quota Hit: At 100%, do keyword triggers keep running while AI pauses? Next month, are missed DMs answered or skipped?
Pacing & Roadmap: How do you prevent IG blocks on viral posts? Long-term (beyond IG), any vision for other social networks?
Etienne_Inrō
Oct 30, 2026A: Sustainability & V2:
We developed our own models and RAG architecture to optimize LLM queries, reasoning, response times, and operating costs. We recently migrated to more powerful models without increasing our costs.
Our LTD tiers have been carefully modelled around expected usage patterns to ensure they remain economically sustainable and approximately break-even for us.
As for future versions, yes! All LTD buyers are mapped to our main product plan and will receive access to future features and versions, including V2, at no additional cost.
Languages (JP/PT/EN/ES):
We recommend writing your Knowledge Base in English, but our AI supports multiple languages, so there's no need to duplicate your Knowledge Base content for each target language. The AI can understand and respond in the user's language.
We also support right-to-left languages, both in the interface and through our AI models.
Native AI Credits
Yes! Currently, 1 credit equals 1 reply, regardless of its length or language. All AI processing is handled natively, with no need to bring your own OpenAI API key (BYOK).
We're also working on introducing selectable reasoning levels, allowing users to choose between different levels of AI reasoning. Once available, credit consumption will vary depending on the reasoning level selected.
Account caps:
Yes there is a monthly-cap feature that can be implemented per account.
Quota hit:
At 100% contact activations, all triggers are registered and paused. You can trigger them retroactively on the next month (or cancel them).
At 100% AI credits, some AI actions have a no-AI fallback and others will just stop in place.
You can add your own API key or a credit card to make sure it keeps working beyond the credit allowance (you can purchase additional credits at a preferred rate)
Pacing & Roadmap
Automated public comments are generally the most sensitive to Instagram's rate limits, particularly when a post goes viral. To address this, we've implemented an adaptive system that automatically reduces the percentage of comments receiving automated public replies as activity spikes. This helps keep engagement within safer limits and reduces the risk of triggering spam detection.
DMs behave differently, as they are generally delivered over time rather than in one sudden burst. As an official Meta Tech Provider, we benefit from high API limits. We've also implemented an additional safeguard that caps sending at 8 DMs per second to prevent overwhelming the platform. For large campaign the messages simply take longer to reach everyone, as delivery is paced automatically.
Regarding our roadmap, we're actively considering expanding to TikTok in the near future. It shares many similarities with Instagram, making it a natural next step for Inrō.