XInterview AI Reviews

customer service has always helped me when i needed help

Signing up for Xinterview proved difficult from the beginning. Getting the codes from Sumo to Xinterview I did three times and they didn't take for some reason. So I chat with someone or something, and I get a message that says we'll get back to you tomorrow, and on Fridays that meant Monday (3) days out while people can't get you link to work! All the while we have candidate trying to do video interviews transferred from Indeed. This is still going on 12 days later. NO HELP!
I kept asking for someone to actually talk to by phone... nope. We don't do that they said.
Half the people that were sent to Xinterview couldn't get the link to work. Some times it did, sometime it didn't. Very undependable.
I paid $89 three times (special offer) for three users, and still I am the only one able to use Xinterview.
I'm pretty sure there is some "user error" that I am culpable for, but unlike Indeed, which has been terrific and have real people who talk and walk you through the process and make it so simple.
For us, Xinterview is a great idea, but a terrible experience and I would never recommend it, in fact I would recommend they not use it.
Sorry to be so negative, but you can read my weeks long frustration!

The core idea and UX of XInterview are very promising and the app is already quite nice to work with. However, for my use case in the European market there are a few important blockers:
- The lower AppSumo tier does not offer real white labeling, and “Powered by XInterview” is very prominent in the candidate flow. Tier 10 does offer white-labeling, but it costs ten times as much ($890), which means it’s no longer really a bargain.
- The terms and conditions candidates must accept are written for a B2B relationship with the customer, not for candidates, which will be a problem for many candidates in this local market. The applicable law is Indian law, which will be unacceptable to many EU users.
- The translation is sometimes awkward and there is no way to override or customize the wording.
If XInterview adds proper white label options, lets customers customize legal text and translations per language and changes to applicable EU law this could be a good long term solution. For now, I am sorry to cancel the deal.

I bought this deal long time ago but never used it.

Then 2 months ago I decided to actually check it out and WOW, It helped me so much.

I'd waste hours of my time listening to garbage candidates that i would reject either way. This platform allows me to have them answer and I can listen and make proper decision, this is an ABSOLUTE must if you do work with setters/sales people.

WOW

Before using Xinterview, I was spending a lot of money on other video interview platforms. The costs added up quickly, and honestly, the features were very similar. After switching to Xinterview, I’ve saved almost $2,000 every year, which has been a massive win for my business.

Xinterview provides a smooth and professional interview experience for both recruiters and candidates. The interface is clean, intuitive, and easy to navigate, making the entire hiring process more organized and efficient. Setting up interviews is simple, and everything runs seamlessly without unnecessary complexity.

What really stands out is the customer support. The team is excellent fast responses, high-quality solutions, and a genuine willingness to help. When I reported minor bugs, they fixed them the same day. The team is very active, responsive, and continuously improving the product by resolving issues and introducing new features.

Overall, I’m fully satisfied with Xinterview. It delivers outstanding value, saves a significant amount of money, and is backed by a dedicated and proactive team. Highly recommended!