I'm in Switzerland with 4 official languages plus English used everywhere. I use English / German and I need conversations to be covered in these languages i.e. some logic that looks at the contact's previous posts to guess whether to go with English or German. Plus logic that i.e. will assume to start with impersonal addressing until e.g. a contact has addressed me back with personal form or my first name. Lastly, can I provide a prompt to set the language rules i.e. when English use British English spelling rules (more s than z, e.g. in words such as organisation), when German use Swiss German spelling rules (e.g. ss rather than ß - in words such as in Gruss). How do you handle these 3 requirements; non-English, personal/impersonal handling, prompt to set spelling rules? Please can you give a detailed response of what is supported.