Can all of these email accounts be connected to one Support Genix installation, with tickets automatically separated by brand, company, department, or inbox?
Ideally, we would like to manage support for multiple businesses from a single installation and a single agent dashboard.
My knowledge base is built into my site: https://cloudmonitor.ai/docs/ - I don't want to use a different kb.
I then want to add a helpdesk ticketing system on top of that where the agent can index my support desk content and help users find the answers they need, or it can handoff to ticketing system. Can this do that? There seems to be about 8 different AI Chatbots on AppSumo and I am trying...
Q: API Access & Non-WordPress Integration (Node.js / Webflow)
Hi team,
I’m interested in Support Genix but don’t use WordPress.
My setup includes: • A Webflow marketing site (forms for general inquiries) • A custom Node.js app (authenticated users)
I’d like to confirm: 1. Do you offer a public API to manage tickets, users, and messages? 2. Can tickets be created programmatically from my app? 3. Do you support webhooks for ticket events? 4. Can your...
Hi, is tis considered a shared inbox? Can I use multiple domains and check it from this inbox?
Founder Team
Tarek_SupportGenix
Feb 16, 2026
A: Yes, Support Genix works like a shared inbox. You can receive tickets from multiple forms across various domains and manage all customer queries centrally from a single dashboard.
With the Email-to-Ticket feature, emails sent to different email addresses can automatically be converted into tickets and handled from one unified inbox. This allows your team to manage all conversations in one...
Q: Do we need our own key for AI features? If so can you guys integrate with Straico?
Founder Team
Tarek_SupportGenix
Feb 16, 2026
A: No, you do not need your own API key to get started. Support Genix includes Support Genix AI, which comes with free usable credits for each license, so you can start using the AI features immediately.
If you need additional credits later, you can easily purchase more from us.
Alternatively, if you prefer full control, you can also use your own API key from OpenAI or Claude and connect it...
Q: Can a single installation manage multiple independent support email addresses while keeping tickets separated?
For example:
[email protected]
[email protected]
[email protected]
Can all of these email accounts be connected to one Support Genix installation, with tickets automatically separated by brand, company, department, or inbox?
Ideally, we would like to manage support for multiple businesses from a single installation and a single agent dashboard.
If this is possible, could you please...
Share Support Genix
Q: External kb
My knowledge base is built into my site: https://cloudmonitor.ai/docs/ - I don't want to use a different kb.
I then want to add a helpdesk ticketing system on top of that where the agent can index my support desk content and help users find the answers they need, or it can handoff to ticketing system. Can this do that? There seems to be about 8 different AI Chatbots on AppSumo and I am trying...
Share Support Genix
Q: API Access & Non-WordPress Integration (Node.js / Webflow)
Hi team,
I’m interested in Support Genix but don’t use WordPress.
My setup includes:
• A Webflow marketing site (forms for general inquiries)
• A custom Node.js app (authenticated users)
I’d like to confirm:
1. Do you offer a public API to manage tickets, users, and messages?
2. Can tickets be created programmatically from my app?
3. Do you support webhooks for ticket events?
4. Can your...
Share Support Genix
Q: Shared Inbox?
Hi, is tis considered a shared inbox? Can I use multiple domains and check it from this inbox?
Tarek_SupportGenix
Feb 16, 2026A: Yes, Support Genix works like a shared inbox. You can receive tickets from multiple forms across various domains and manage all customer queries centrally from a single dashboard.
With the Email-to-Ticket feature, emails sent to different email addresses can automatically be converted into tickets and handled from one unified inbox. This allows your team to manage all conversations in one...
Share Support Genix
Q: Do we need our own key for AI features? If so can you guys integrate with Straico?
Tarek_SupportGenix
Feb 16, 2026A: No, you do not need your own API key to get started. Support Genix includes Support Genix AI, which comes with free usable credits for each license, so you can start using the AI features immediately.
If you need additional credits later, you can easily purchase more from us.
Alternatively, if you prefer full control, you can also use your own API key from OpenAI or Claude and connect it...
Share Support Genix